Effective Date: 2024

Kitchen Tile and Stone (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines the types of personal information we collect from you, how we use and protect it, and your rights with respect to your personal information. By using our website https://kitchentileandstone.com/ and services, you agree to the terms of this Privacy Policy.

SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes.

1. Information We Collect

We collect both personal and non-personal information in order to provide our services. This information may include, but is not limited to:

Personal Information

Personal information refers to any information that can be used to identify you. We may collect the following personal information when you interact with our website or use our services:

1. Contact Information: Name, email address, phone number, shipping/billing address
2. Payment Information: Credit card numbers, billing address (processed securely through third-party payment providers)
3. Order Information: Products you’ve purchased, order history, special instructions for delivery, etc.
4. Account Information: Username, password, preferences (if you create an account with us)
5. Demographic Information: Age, gender, or preferences, if voluntarily provided
6. Customer Support Information: Data you provide when contacting us for customer support (e.g., product inquiries, returns, or complaints)

Non-Personal Information

Non-personal information includes data that does not directly identify you. We may collect the following non-personal information automatically as you navigate through our website:

1. Cookies and Tracking Technologies: We use cookies to gather information about website usage and improve your online experience (see Cookies section below).
2. Device Information: Type of device (mobile, desktop), operating system, and browser used to access the site.
3. IP Address: To monitor site activity, improve security, and gather demographic data.
4. Usage Data: Pages visited, time spent on the site, clicks, and navigation behavior.

Information from Third Parties

We may also collect information about you from third-party partners, such as payment processors or marketing affiliates, as well as publicly available sources. For example, if you choose to use a third-party service provider, we may receive relevant data from them to assist in providing our services.

2. How We Use Your Information

The personal information we collect is used for various purposes related to providing our services and managing our business operations. Specifically, we may use your information to:

1. To Process Orders and Payments: To fulfill orders, process payments, and deliver products (including shipping and delivery).
2. To Provide Customer Support: To respond to inquiries, resolve issues, and manage returns or exchanges.
3. To Personalize Your Experience: To provide tailored recommendations and offers based on your preferences and past interactions with us.
4. To Communicate with You: To send you order confirmations, shipping updates, newsletters, promotions, or product-related announcements. You may opt out of promotional communications at any time.
5. To Improve Our Website and Services: To analyze website traffic, enhance functionality, and optimize the user experience.
6. To Prevent Fraud and Ensure Security: To verify your identity, protect against fraudulent transactions, and comply with legal and regulatory requirements.
7. To Market Our Services: If you consent, we may send you marketing communications about our products, promotions, and upcoming sales.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your device that allow us to identify you and track your preferences.

Types of Cookies We Use:

1. Essential Cookies: Necessary for the operation of our website (e.g., remembering items in your shopping cart).
2. Performance Cookies: Used to analyze website traffic and user behavior to improve website performance.
3. Targeting/Advertising Cookies: Used to display personalized ads based on your browsing history, both on our website and across third-party platforms.
4. Functionality Cookies: Allow us to remember your preferences and settings, such as language selection and login information platforms.

You can control and manage cookies through your browser settings. If you prefer not to receive cookies, you can adjust your browser settings to refuse cookies or notify you when a cookie is being set. However, disabling cookies may affect the functionality of our website and services.

4. Sharing and Disclosure of Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

1. With Service Providers: We may share your personal data with third-party service providers who help us fulfill orders, process payments, manage marketing campaigns, or provide customer support. These service providers are contractually obligated to safeguard your data and use it only for the purposes for which we share it.
2. For Marketing and Promotions: With your consent, we may share your data with marketing partners to provide you with personalized offers and promotions.
3. With Business Partners: We may share your data with business partners who offer complementary products or services. If you opt into these offers, your data will be shared with them in accordance with their privacy policies.
4. For Legal and Compliance Reasons: We may disclose your personal information to comply with applicable laws, regulations, or legal processes, such as court orders or subpoenas. We may also share data to prevent fraud, detect security breaches, or protect the safety of our customers.
5. In the Event of a Merger or Acquisition: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity as part of the transaction.

5. Data Security

We take your privacy seriously and implement a variety of technical and organizational measures to protect your personal data. These measures include:

1. Encryption: Sensitive data, such as payment information, is encrypted using SSL (Secure Sockets Layer) technology during transmission.
2. Secure Storage: Personal data is stored on secure servers protected by firewalls and other security technologies.
3. Access Control: Access to personal data is limited to authorized personnel only, who are trained in privacy and security best practices.

However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. In the unlikely event of a data breach, we will notify affected users in compliance with applicable laws.

6. Your Data Privacy Rights

You have several rights regarding your personal data. Depending on your location and the applicable laws, you may have the following rights:

1. Access and Correction: You have the right to access the personal information we hold about you and to request that any inaccuracies be corrected.
2. Deletion: You have the right to request that we delete your personal information, subject to certain exceptions, such as when we need to retain the data for legal or business purposes.
3. Opt-Out of Marketing Communications: You can opt out of receiving marketing communications from us by clicking the “unsubscribe” link in our emails or by contacting us directly at [Insert Email Address].
4. Data Portability: You may request a copy of your personal data in a machine-readable format and transfer it to another service provider.
5. Objection to Processing: You may object to the processing of your personal data, including for marketing purposes, or in cases where the processing is based on legitimate interests.
6. Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
7. California Residents (CCPA Rights): If you are a California resident, you have the right to:
8. Request information about the categories of personal data we have collected about you in the past 12 months.
9. Request deletion of your personal data (subject to certain exceptions).
10. Opt-out of the sale of your personal information (if applicable).

For any requests related to these rights, please contact us at [Insert Contact Information].

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that we have collected personal information from a child under 13, please contact us immediately, and we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with an updated “Effective Date.” Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Kitchen Tile and Stone

235 E 5th St Oxnard CA 93030

Phone: 805-204-9952

Email: info@kitchentileandstone.com

Website: www.kitchentileandstone.com

This Privacy Policy aims to provide a transparent overview of how we handle personal data. Please ensure that it complies with local laws, such as CCPA for California residents, and any other relevant legislation.

SMS Terms and Conditions

1. Consent for SMS Communication

By opting in for SMS communications from Kitchen Tile and Stone, you agree to receive text messages related to the specific services and updates described below. Any information collected as part of the SMS consent process will be kept confidential and will not be shared with third parties. SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes

2. Consent for SMS Communication

You may receive the following types of SMS communications based on your relationship with Kitchen Tile and Stone:

For Customers and Clients:

1. Updates on order status, including delivery or installation schedules.
2. Notifications about consultations, appointments, or project timelines.
3. Alerts regarding special promotions, new products, or service updates.

3. Standard Messaging Disclosures

1. Message and data rates may apply, depending on your mobile carrier plan.
2. You can opt-out of receiving SMS messages at any time by texting “STOP.”
3. For assistance or additional information, text “HELP” or visit: https://kitchentileandstone.com/privacy-policy/.

Message and data rates may apply. You can opt-out at any time by texting ‘STOP.’ For assistance, text ‘HELP’ or visit https://kitchentileandstone.com/privacy-policy/.